ggvip Privacy Policy – Your Data, Protected

What This Policy Covers

Information We Collect

When you register an account on ggvip, we collect personal information that is necessary to verify your identity and provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. During gameplay, we automatically collect technical data including your device type, IP address, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious behaviour, and improve the overall experience for Filipino players. We may also collect information you voluntarily provide when contacting our support team at [email protected], including the content of your messages and any attachments you send.

How We Use Your Information

The personal data we collect is used primarily to operate and improve the ggvip platform for players across the Philippines. We use your registration details to verify your identity, process your transactions in PHP, and ensure your account remains secure at all times. Your contact information allows us to send you important account notifications, respond to support requests, and — where you have opted in — share relevant promotional offers from our Promotion page. Technical and gameplay data is analysed in aggregate to improve platform performance, fix bugs, and develop new features that Filipino players will enjoy. We may also use your data to comply with legal obligations, including anti-money laundering requirements and responsible gaming regulations applicable in the Philippines. We will never use your personal information for purposes that are incompatible with those described in this policy without first obtaining your explicit consent.

Cookies and Tracking Technologies

ggvip uses cookies and similar tracking technologies to enhance your experience on our platform. Essential cookies are required for the platform to function correctly — they keep you logged in, remember your preferences, and ensure secure session management across your mobile device or browser. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement and optimise page performance. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of ggvip. By continuing to use our platform after being informed of our cookie practices, you consent to the use of cookies as described in this section.

Sharing Your Information

ggvip does not sell, rent, or trade your personal information to third parties for their own marketing purposes — full stop. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors handling PHP transactions, identity verification partners, and cloud infrastructure providers. All third-party partners are contractually required to handle your data securely and only for the specific purposes we have authorised. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally obligated to do so. If ggvip undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We will always take reasonable steps to ensure that any party receiving your data provides an equivalent level of protection.

Data Retention

We retain your personal data for as long as your ggvip account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and account activity logs are typically retained for a minimum of five years in accordance with Philippine financial regulations and anti-money laundering requirements. If you request the closure of your account, we will deactivate it promptly and begin the process of securely deleting or anonymising your personal data, except where retention is required by law. Data that is no longer needed for any legitimate purpose is securely destroyed using industry-standard methods. You may contact us at [email protected] to enquire about the specific retention period applicable to your account data.

Your Rights as a User

As a player on ggvip, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request that we correct any inaccurate or incomplete data associated with your account. If you believe that we are processing your data unlawfully or without a valid legal basis, you have the right to object to that processing and to request its restriction. In certain circumstances, you may request the deletion of your personal data — commonly known as the "right to be forgotten" — subject to our legal retention obligations. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and in accordance with applicable Philippine privacy law.

Security Measures

Protecting your personal data is a top priority at ggvip. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials and financial details remain private. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions. We conduct regular security assessments and keep our systems updated to address emerging threats and vulnerabilities. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law without undue delay.

Children's Privacy

ggvip is strictly an adult entertainment platform and is not intended for use by anyone under the age of 21. We do not knowingly collect personal data from individuals below this age threshold. If we become aware that a minor has registered an account or provided us with personal information, we will immediately suspend that account and delete the associated data. Parents and guardians who believe their child may have accessed our platform are encouraged to contact us at [email protected] so we can take prompt action. We support responsible gaming and take our obligations regarding the protection of minors very seriously. For more information on our player protection measures, please visit our Responsible Gaming page.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date and, where appropriate, notify you directly via your registered email address. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of the ggvip platform after any changes have been posted constitutes your acceptance of the updated policy. If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to reach out to us at [email protected] — we are always happy to help.